Return policy

EU Returns

If you are not happy with your purchase for any reason, we will gladly accept your return within 30 days.

HOW TO MAKE A FREE RETURN

1) Start your return

Sign in using the email you used to place your order, click on your order, then on ‘return order’. Select, the reason for the return and place the return request. You will find the return label in your box.
You will also receive an email containing a link to your return label. You will need to print the return label only in case there was no return label in your box.

2) Pack the products with the return label

Pack the order in your original box (different boxes can be used, but we strongly encourage recycling where possible) and attach the new label, ensuring the original label is covered.

3) Bring your box to the drop off point

Drop off the package at the preferred selected UPS location within the opening hours where the person will scan it ready for it to be picked up at the drop off point.

4) Wait for return confirmation and refund

You'll receive an email update as soon as your returned products have been received and processed. This might take up to 4-5 business days after we've received your return. The whole process, from when you've handed the parcel to the carrier to when the refund is visible on your account, can take up to 14 days.

In case you have any question please have a look at our FAQs. If you have any feedback on our returns process, don’t hesitate to let us know via our Contact Us page

Right of withdrawal

If you are not satisfied with the products you received or have simply changed your mind about purchasing them after we have e-mailed you your order confirmation, you can return them within 30 (thirty) calendar days of delivery of the products and get a refund.

This is a right of withdrawal that you can exercise without penalty and without giving any reason. Please note that while the products remain in your possession you are responsible for keeping them safe, secure and in good condition. In case of returns for change of mind (right of withdrawal), you will be fully reimbursed apart from shipping costs for express delivery, if you had chosen this shipping method.

We will inspect and log all returned items upon arrival at our warehouse. If the quantity of items received does not match your return request, we will refund only the items physically received, verified, and confirmed to be in their original condition. We will notify you if there is a discrepancy between the items requested and the items received.

If a returned item is not in its original condition (for reasons beyond what is necessary to inspect the item), we may deduct an amount from your refund reflecting the reduction in value. In some cases, this deduction may be equal to the full price of the item. We will notify you and will hold the item with reasonable care. You may arrange, at your own cost, to have the item collected from or returned to you at our Oberhausen, DE warehouse. If, despite our notice, you have not arranged collection or return within 30 days, we may donate, recycle or otherwise dispose of the item.

If we receive an item at our warehouse that does not form part of your order or an authorised return, we are not obliged to refund you for that item. We will notify you and will hold the item with reasonable care. You may arrange, at your own cost, to have the item collected from or returned to you at our Oberhausen, DE warehouse. If, despite our notice, you have not arranged collection or return within 30 days, we may donate, recycle or otherwise dispose of the item.

Legal guarantee for faulty goods

In addition to the above, we recognize the statutory 2-year (or the longer period that may be set forth by your local law) guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years (or the longer period that may be set forth by your local law) from the purchase. Please note that Products damaged due to wear and tear are not considered faulty.

You can return faulty Products within 2 years of your receipt of the products and get a full refund, including any shipping costs, as applicable.