FAQ

Visit our order tracking page and enter your email address and order number. Your order number is in the confirmation email that we sent you. Please be aware that it can take 24-48 hours for tracking information to update after your order has shipped.

We currently do not have the ability to exchange products. If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse.

Please click here to read our Return Policy.

Your order will be processed as soon as you submit it, so it's not possible to change or cancel your order. If you change your mind about your order you can return it to us free of charge and receive a full refund - Click here to find out how.

Head over to our ‘Delivery’ page where you can find the most up to date information.

For the most up to date information, check out our ‘Delivery’ page to see which countries we deliver to. If you don't see a country there, that means at this time we are not able to ship there. Please note your order has to be delivered to the same country as the website you purchase on.

You can choose to have your order delivered to a different personal or work address, or you can have it delivered to one of our Collection Points by selecting Collection delivery at the checkout.

Please note that once your order is confirmed, it is not possible to change the delivery address anymore.

In the unlikely event your order arrives with an item missing, please click here to contact our Customer Care so we can help.

You can easily place an order following a few steps:

1. Search, choose and add to the Shopping Cart your favourite Dickies Life product.
2. Select your payment method, billing, shipping details, and contact information (make sure to enter everything correctly, you won't be able to change it after you've submitted your order).
3. Submit your order to complete it.
4. You will receive an email confirming the order has been placed.

Your order will be processed as soon as you submit it, so it's not possible to change or cancel your order.

If you change your mind about your order you can return it to us free of charge - Click here to find out how.

We only ship orders within the country of the site. Check our other international sites by clicking the flag at the top of the page.

Yes - If you have an email address, you can place your order as a Guest. You'll be able to track your order using our 'Track an Order' page here.

After you have confirmed your order, you will receive an automatic generated e-mail confirmation from our Dickies Life Online Store.

Your order will be shipped by our warehouse team. Once shipped, you will receive an e-mail with a tracking number. In case of cancellation, you will be notified via e-mail and refunded for the due amount.

First check your spam filter. If you still have not received your confirmation e-mail, please contact our Customer Care.

Sometimes your PC settings can stop you adding to basket. We recommend updating your browser options or trying to order using a different device or browser.

First, check that you have an account with us. If you don't have one, and you'd like one, please click here to create an account.

If you have checked and you do have an account already, make sure you use the same email address which you used when you signed up and that your password is correct. If you can't remember your password, you can reset it using the forgotten password link on the log in page.

If you don't have an account, you can place your order as a 'Guest' user as long as you have an email address.

Sorry, we do not accept phone orders - All orders must be placed through the website.

Promo codes are personalised codes, issued on special occasions, that enable you to take advantage of exclusive promotions on services and products offered by Dickies Life Online Store.

If you want to get a promo code sign up to Dickies Life Newsletter and we will inform you about promotions and more.

The "Promo Code" space is displayed in the first page of the Shopping Cart: enter your Code and click "Apply" to obtain your new total.

Click here to read our Return Policy.

We currently do not have the ability to exchange products. If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse.

Please contact us, we will post a return label to you.

Please contact our Customer Care Team.

As soon as we receive your return we will notify you via e-mail.

In the unlikely event that you receive a faulty or incorrect item. Click here and find out how to make a return.

Our Dickies Life Online Store displays a selection of the Dickies Life collection.

We suggest you to follow the care symbols that appear on the garment label.

Once an item is listed as out of stock we cannot guarantee that we will receive more stock on the particular item. Please check back from time to time to check availability.

We work tirelessly against all sources of potential counterfeits but we cannot completely prevent the selling of non genuine products. We recommend that you to purchase your Dickies Life items from either our own online store or from a site operated by one of our Dickies Life partners.

From design to manufacturing, as a business, we make every effort to offer our customers ethical products, made in ways that put the environment first. Additionally, as practices change and evolve, we will continue to improve and create more sustainable and responsible products. Please check here to find out about VF’s sustainability initiatives.

Special treatment: This garment has undergone a special process which results in variation of shading and colour. These variations are intended and add a unique characteristic to this garment. In order to preserve its colour, do not expose directly to strong light.

The personal information you share with us is completely confidential. Your privacy is important to us and we will not disclose or sell the information provided. Our promotional emails are optional and you can unsubscribe at any time. For more information, please read our Privacy Policy.

There are many benefits to creating an account at Dickies Life: you can personalize and manage your profile, create your Wishlist and share it with friends, store multiple shipping addresses, view and track your orders right from your account and checkout faster.

If you have an email address, you can place your order as a Guest. You'll be able to track your order using our 'Track an Order' page here.

Log in to "My Account" and click on "Edit" where you wish to modify your details.

Please be aware that this will not change the details on any orders placed using that account.

For your safety, we require passwords to contain:

• at least eight (8) characters.
• at least one (1) numerical character (e.g. 5).
• at least 1 uppercase letter (e.g. N).
• at least one (1) lowercase letter (e.g. t).

You can simply request a new password by clicking on "Forgot my password" on the Log In page and by entering your e-mail address.

Contact our Customer Care clicking here.

Please make sure you use the same email address which you used while placing the order. Please ensure the order number is correct. Alternatively, you can track the order directly on the "Track my order" page on the website.

You need to be a registered Dickies Life member to be able to view your order history. Maybe you checked out as a guest when you last ordered? As long as you always login to your Dickies Life account when placing an order, it will be saved in your order history.

Please check if you created a Dickies Life Online account when ordering. Maybe you checked out as a guest? Please make sure you are using correct login details. Please bear in mind, that passwords are case sensitive. Should you still struggle to do your return, please contact us to obtain a returns label.

Check out our Payment page for all available payment types by clicking here.

Yes, prices are displayed with included VAT.

Your credit card could have been declined for one of the following reasons:

• The card may be expired. Check that your card is still valid.
• You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
• You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

Please contact us to describe the error you are getting.

We ensure high security of data on our Dickies Life Online Store. All credit and debit card transactions are processed by secure online gateways that will be responsible for holding and handling information related to your payment details. In addition, your bank details are sent to our server using SSL encryption (Secure Socket Layer) and transferred to a completely secure environment.

The legal age requirement for buying online is 18.

There are a few ways to get in touch with our team. Click here to contact us now.

Special treatment: This garment has undergone a special process which results in variation of shading and colour. These variations are intended and add a unique characteristic to this garment. In order to preserve its colour, do not expose directly to strong light.